The unexpected happens most every day in our lives. It could be a nice surprise, like your significant other cooking dinner after a long day at the office. It could be trying something “old,” that is “new” again, like Pepsi Throwback and having that taste bring back memories of when you were younger. Perhaps the unexpected is a tragedy like the workplace shooting at ABB in St. Louis that left families without loved ones and a community shaken. Or maybe, that something unexpected is a sports hero’s disclosure, admitting his poor choices from his playing days.

The unexpected happens most every day and can easily turn into a crisis. Mark McGwire’s interview with Bob Costas certainly qualifies and can absolutely be used as a case study; one that is certainly going to unfold for months to come. In one painful, hour-long interview with the MLB Network, which has since been played by every media outlet in the western hemisphere, McGwire took a giant leap and admitted he used steroids and “health-enhancing drugs” over a ten-year period. Many in the sports and business world had suspected McGwire’s indiscretion, especially given his lack of testimony during the 2005 congressional hearings. This was the first proof.

What can we all learn from this crisis?

Check out my complete TVG Vision article to find out.